Frequently Asked Questions

Creating a campaign is easy:

• Register for a company account
• Choose a subscription package
• Complete payment via M-Pesa or card
• Create your campaign with details and dates
• Add nominees and categories
• Share your campaign link to start receiving votes

We offer various packages to suit different needs, from small events to large-scale competitions. Each package includes different features like vote limits, campaign duration, and support levels. Visit our Pricing page to see all available options.

We offer a free starter package that allows you to explore the platform with limited features. This is perfect for testing before committing to a paid plan.

Voters can vote by:

• Visiting the public campaign page
• Selecting their preferred nominee
• Choosing the number of votes
• Completing payment via M-Pesa STK Push or card
• The votes are added instantly upon successful payment

We accept multiple payment methods:

• M-Pesa: Via STK Push for Kenyan users
• Card Payments: Visa, Mastercard via Paystack
• Mobile Money: Various mobile money options

Yes! You can vote as many times as you want for your favorite nominees. Each vote requires a separate payment.

Yes, votes are counted instantly upon successful payment. You can see live results on the campaign's Live Results page, which updates every few seconds.

Afrivotify retains a percentage commission on each vote as specified in your subscription agreement. The remaining amount is available for withdrawal to campaign organizers. Commission rates vary by package.

Campaign earnings (after commission) can be withdrawn to your M-Pesa or bank account. Contact our support team to process withdrawals after your campaign ends.

Subscription fees are non-refundable once a campaign has been created. Votes once cast cannot be refunded. If you experience technical issues, please contact our support team for assistance.

Yes, you can edit most campaign details including name, description, banner image, and nominees. However, some settings may be restricted once voting has started to maintain integrity.

You can add nominees through your dashboard:

• Go to Candidates section
• Click "Add Nominee"
• Fill in nominee details, photo, and category
• You can also allow public nominations through your campaign settings

Yes! You can enable public nominations for your campaign. Public nominations go through an approval process before appearing on your campaign.

You can export results in multiple formats:

• PDF: Professional report format
• Excel: Detailed spreadsheet data
• CSV: Raw data for analysis

Export options are available in your Vote Report section.

Yes, we implement multiple security measures:

• Secure payment processing
• Vote verification and fraud detection
• Encrypted data transmission
• Regular security audits

We have systems in place to detect and prevent vote manipulation, including payment verification, suspicious activity monitoring, and manual review processes. Any fraudulent votes are invalidated.